Skip to main content

Did Asiana passengers ignore safety messages?

By Chuck Thompson, CNN and Meng Meng, for CNN
July 9, 2013 -- Updated 1429 GMT (2229 HKT)
Several passengers can be seen escaping Asiana Airlines flight 214 with their carry-on luggage.
Several passengers can be seen escaping Asiana Airlines flight 214 with their carry-on luggage.
  • Chinese netizens buzz over images of passengers with luggage
  • Safety standards make it unlikely crew was at fault, say experts
  • NTSB investigations continue, will consider passenger behavior on evacuation

Hong Kong (CNN) -- As a plume of black smoke billowed from Asiana Airlines flight 214 after it crash landed at San Francisco International Airport last week, images were being captured -- not just of the plane itself, but of passengers ignoring official safety procedures and collecting their carry-on items before evacuating the aircraft.

A photograph that showed several passengers, including a woman walking away from the smoking wreckage with a black suitcase and smaller white bag in her hands, has been widely circulated.

Read: Plane 'traveling slower than advised'

The photo and reports of similar behavior have stirred up a stormy debate across China's social media platforms -- Chinese nationals made up approximately half the passengers on the Asiana Airlines flight that originated in Seoul, according to the airline.

"I am so disappointed those passengers think their baggage is more important than other people's lives," posted "MeganZhong," on Weibo, China's Twitter-like service. "And they had time to tweet the plane crash (before) helping others that are injured."

New details emerge in plane crash
Asiana crash: Rescuing the survivors
China mourns air crash victims
Young plane crash survivors speak

"Foreigners (especially Americans) don't understand that in China, human lives are cheaper than money," posted another, called "Victory of Xiangzi." "And this belief is deeply ingrained in the mentality of the Chinese government and its people."

A similar tone and theme was prevalent across Weibo but other netizens defended the passengers.

"Grabbing the bag is an instinct response," wrote "Jiqiongqiong." "But as Chinese, we should always keep in mind that human lives weigh more than our belongings."

Did pilot have enough 777 experience?

Communication problems?

Many commenters chided passengers who did not read the aircraft's safety briefing card or pay attention to verbal safety instructions.

Part of the investigation into the incident will look at Asiana crew members' verbal instructions during the emergency, what languages those instructions were in and how passengers responded. There can be no denying such an event can be chaotic and potentially confusing.

According to the airline, flight attendants helped passengers get off the plane safely. They opened doors, deployed slides and helped passengers escape, according to JoongAng Daily, a South Korean newspaper.

Read: Asian flight attendants hailed as heroes

Safety information available online from the U.S. Federal Aviation Administration (FAA) emphatically capitalizes the instruction to "LEAVE YOUR POSSESSIONS BEHIND" under its evacuation procedures. Passengers are also instructed to:

-- stay low

-- proceed to the nearest front or rear exit -- count the rows between your seat and the exits

-- follow floor lighting to exit

-- jump feet first onto evacuation slide

-- don't sit down to slide. Place arms across your chest, elbows in, legs and feet together

-- remove high-heeled shoes

-- exit the aircraft and clear the area

-- remain alert for emergency vehicles

-- never return to a burning aircraft

Some passengers have defended their decision to grab personal items before evacuating the burning aircraft, citing passports as a major concern. One of the most high profile passengers to do so was Xu Da, president of product development for Taobao, the largest e-commerce platform in China.

"Regarding some people who criticize me for taking my luggage with me and thus hindering the rescue of other passengers, I have to clarify," wrote Xu on Weibo. "First, my family (three of us) sat in the same row, our bags were in the overhead cabin on top of our seats, we didn't stand in the aisle to take our things.

"Second, our passports, money, etc., were all in (our luggage). I would be difficult if I didn't take it with me.

"Third, everyone was looking forward in the cabin at that time, it wasn't too chaotic. No one was running behind us. My son said to us, 'we could get out' (through the hole in the aircraft, not the evacuation slide). And so we did."

Shock and survival: Plane crash through the eyes of children

But Xu's explanation attracted criticism from some netizens. One, identified as "Olivia Yi" posted: "Are you an idiot? Taking your luggage when you're escaping ... Ignorant and selfish!!! You know your seemingly justifiable action may lead to the death of the others? Please read your safety manual carefully next time! Your possessions may be important to you, but even more so are the lives of others."

Xu's comments notwithstanding, the question remains why so many defied safety protocol -- and, perhaps, common sense -- by carrying their belongings off the plane.

Cabin crew well trained

It's a natural reaction in the chaos of a crash, to grab your things and run, I think.
Tom Ballantyne, aviation expert

A Chinese netizen named "Happy Beyond the Cloud," who identifies himself as a commercial airline pilot, posted his own summary.

"A crew member from American Airlines complained to me that a lot of Chinese people refuse to put on safety belts, adjust their seats or close the glare shield while the plane is landing, and they put over-weighted bags overhead.

"Some planes have to broadcast in Chinese over and over again that if passengers refuse to cooperate with the crew, they will face a fine as much as $1,500. Don't these passengers know their bad behavior would kill them in emergency landing?"

The rush for belongings, even as potential disaster loomed, may raise questions about the way passengers are briefed for emergency situations.

How does an air crash investigation work?

The news from San Francisco could have been far worse, and "what if" speculation abounds.

"It's a natural reaction in the chaos of a crash, to grab your things and run, I think," said Tom Ballantyne, chief correspondent at Orient Aviation magazine.

"But clearly there can be repercussions, from high heels puncturing the slide to bags blocking exits.

"Flight crew are trained to be extremely firm with passengers, ordering them about if necessary. It's unlikely the crew were at fault. To get an operating license aircraft need to show they can be evacuated in 95 seconds. The problem here is with passengers ignoring safety instructions -- if we don't comply, you could have problems."

Interactive: What happened with Asiana Flight 214?

The U.S. National Transportation Safety Board has yet to comment on or determine the impact passenger behavior had on overall safety and the efficiency of the evacuation effort.

All quotes from Chinese netizens translated from Simplified Chinese by CNN.

Part of complete coverage on
Asiana Flight 214 crash
June 25, 2014 -- Updated 1237 GMT (2037 HKT)
Pilots botched the approach and landing of Asiana Airlines Flight 214 in San Francisco nearly a year ago, causing a crash that killed three people and injured 187 others, investigators concluded.
June 24, 2014 -- Updated 1809 GMT (0209 HKT)
The National Transportation Safety Board held a hearing to determine the cause of the 2013 Asiana Flight 214 plane crash.
January 19, 2014 -- Updated 1836 GMT (0236 HKT)
A group of passengers who were aboard an Asiana Airlines flight that crash-landed has sued aircraft manufacturer Boeing.
October 20, 2013 -- Updated 1626 GMT (0026 HKT)
The firefighter who accidentally ran over and killed a 16-year-old girl who survived the crash will not be charged in the case.
February 26, 2014 -- Updated 1129 GMT (1929 HKT)
The U.S. Department of Transportation fined Asiana Airlines $500,000 for failing to assist families following the crash of Asiana flight 214 in San Francisco in July.
July 9, 2013 -- Updated 0943 GMT (1743 HKT)
The two teen girls were close friends, each looking forward to a summer trip to California to improve their English.
July 9, 2013 -- Updated 1435 GMT (2235 HKT)
After 10 long hours in the sky, the Jang children couldn't wait to get off the plane.
July 10, 2013 -- Updated 1034 GMT (1834 HKT)
I didn't expect my 5-year-old daughter to first learn about airplane crashes while we were in the air.
July 12, 2013 -- Updated 1042 GMT (1842 HKT)
Shortly after Asiana Airlines Flight 214 crashed in San Francisco, passengers and witnesses pleaded with 911 responders to send help -- some frantically, some insistently.
Here's what we know about the crash landing, told through animation and graphics.
July 9, 2013 -- Updated 1429 GMT (2229 HKT)
As a plume of black smoke billowed from Asiana Airlines flight 214 after it crash landed, images were captured of passengers collecting their carry-on items before evacuating.
July 10, 2013 -- Updated 1946 GMT (0346 HKT)
Inside the cockpit of the Airbus A380 at Le Bourget airport on June 12, 2005.
Pilots will need more cockpit training to become fully certified first officers for U.S. passenger and cargo airlines.
July 10, 2013 -- Updated 0600 GMT (1400 HKT)
Veteran flight attendant Lee Yoon Hye sensed something was awry as Flight 214 neared the San Francisco International Airport runway.
July 10, 2013 -- Updated 1614 GMT (0014 HKT)
As Asiana Airlines Flight 214 flew into San Francisco, the Boeing 777's 219 passengers didn't know that the man at the controls had never landed this kind of plane at this airport before.
July 8, 2013 -- Updated 1351 GMT (2151 HKT)
"Look at that one -- look at how his nose is up in the air."
July 8, 2013 -- Updated 0041 GMT (0841 HKT)
Of the 307 people on board, only two are confirmed dead.
July 8, 2013 -- Updated 0036 GMT (0836 HKT)
Nearly three hours after the crash, David Eun walked through customs at San Francisco International Airport. By then, the adrenaline rush was subsiding enough that he could begin processing the enormity of it all.
July 19, 2013 -- Updated 1752 GMT (0152 HKT)
Photos from the scene show a trail of debris down the runway and people waiting for their loved ones.
July 8, 2013 -- Updated 0019 GMT (0819 HKT)
Asiana Airlines had coped with a pair of deadly crashes over the past 20 years before a Boeing 777 crash landed in San Francisco and burst into flames on Saturday.